Citizen or agency request
A service, case, or review request triggers work.
Coordinate public-service execution with auditability and interoperability.
Enable agencies and public programs to model approvals, reviews, and service delivery as reusable, vendor-neutral protocol flows.
Why it matters
Public-sector systems change slowly; a protocol layer helps independent implementations coordinate work without forcing a single platform.
A clean example of how a known human workflow in this domain maps onto Poiva's common lifecycle.
This profile shows how Poiva can coordinate specialized fulfilment while keeping the same core protocol semantics used everywhere else.